We always will do our best to save the hair. However is difficult to tell if the coat is
really matted until we start the grooming process. That's why we need your
authorization to clip the coat short before hand in case we found the coat is matted.
The de-matting process is inhumane for the pets. Elegant Mobile Grooming will not put
your pet through the discomfort of unnecessary de-matting. Dogs that are matted will
be clipped short to start re-growth undamaged coat.